Refund Policy

Last updated: August 19, 2026

1. Merchant of Record

All payments for A Hustler's Way are processed by Paddle, which acts as the merchant of record. Paddle handles payment processing, VAT, invoicing, and refunds. This policy explains how refunds work for purchases made through the in-game store.

2. Digital Goods — Immediate Delivery

All purchases are digital goods delivered to your account immediately after payment is confirmed. Because items are delivered instantly and can be used right away, purchases are final unless one of the situations below applies.

3. When You Can Get a Refund

You may be eligible for a refund in the following cases:

• EU 14-day right of withdrawal for unused virtual currency (Gold Bars) — applies only while the Gold Bars have not been spent or converted.
• Accidental duplicate purchase — reported within 48 hours of the purchase.
• The purchase failed to deliver (technical error) — refunded automatically once confirmed.
• Consumed or used items (spent Gold Bars, opened packs, applied skills) are not refundable.

4. How Refunds Work

Approved refunds are issued to the original payment method by Paddle, usually within 5-10 business days. When a refund is processed, any refundable virtual currency or items granted by the purchase are removed from your account. Items that were already consumed or applied (such as spent Gold Bars, XP, or weapons) cannot be recovered and stay on the account.

5. Chargebacks

If you dispute a charge with your bank or card provider instead of contacting us, Paddle handles the dispute as merchant of record. Repeated unjustified chargebacks or refund abuse may lead to account restriction or termination.

6. How to Request a Refund

Contact us through our Discord server or the contact details on the About page with your player name, the pack purchased, and the purchase date. We respond within a few business days. You can also contact Paddle's support directly from your Paddle invoice email.